Quality assurance

We understand that when our fundraisers and outreach specialists are in the field, they are the public face of your organisation. That’s why every member of our team is rigorously trained and has the very best of modern technology at their fingertips to support them in their role. It’s also why we take compliance extremely seriously.

​

Here are just some of the reasons you can be sure that when you work with us, your campaign is quality-assured, ethically managed and fundraising code-compliant:

​

• The cutting-edge technology underpinning the work our people do allows us to plan campaigns, manage territories, monitor training, maximise performance and compliance, and carry out required verifications.
   

• We have the largest single-tier network of direct dialogue experts in the UK and Ireland – an exclusive, accountable force of experienced face-to-face and telephone professionals, delivering optimum outcomes for our clients. There is no complex subcontracting or multi-layered structure here.

​​

• We adhere fully to the Fundraising Regulator’s Code of Fundraising Practice, act strictly within their guidelines, and are regularly asked to take part in current discussions, such as sub-contracting issues.

​​

• We are an organisational member of the Chartered Institute of Fundraising and play an active role in their championing of the work of fundraisers and charities.
   

• We operate a continuous mystery shopping campaign, in which independent auditors assess our methods and practices. From their feedback and recommendations, we’re continually developing and improving.
   

• Our central quality assurance team is out and about every single working day, visiting our offices nationwide and working with our fundraisers to constantly maintain and improve quality.
   

• We have a list of policies on critical matters including whistleblowing, anti-slavery and anti-bribery that we are happy to share with any of our clients.​